Telecommunications Attendant/Switchboard Opr.
Rhinebeck, NY Rhinebeck, NY Part-time Part-time $16 - $20 an hour $16 - $20 an hour 7 days ago 7 days ago 7 days ago Nuvance Health is a network of convenient hospital and outpatient locations -- Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York -- plus multiple primary and specialty care physician practice locations including The Heart Center, a leading provider of cardiology care, and urgent care offices.
Non-acute care is offered through our affiliates and the Home Care organizations.
Summary:
The Telecommunications Attendant/Hospital Operator provides customers with caring and personalized service while responding to calls and taking messages.
Demonstrates regard for the dignity and respect of patients, family members, visitors, and medical center personnel.
Creates a helpful, positive, first impression of Nuvance Health.
Responsibilities:
Operate multi-position console and other communication systems to process calls and ensure accurate and timely hospital communications Represent Nuvance Health in a positive manner by displaying a caring and courteous attitude to all persons Maintain the privacy and confidentiality of all patients and guests Answer all calls in a prompt and professional manner, exhibiting proper customer service skills at all times, using the approved greeting Direct calls to the correct department and individual.
Utilize the provided web-based system when directing calls to a patient room.
Greet and check-in visitors in a professional manner, provide visiting hours and information Handle emergency procedures in a calm and timely manner.
Use paging and announcement systems appropriately.
Demonstrate sense of urgency.
Answer emergency code calls within 2 rings Ensure department logs are up-to-date and accurate.
Requirements:
HS Diploma or GED 1 to 2 years job-related customer service experience Basic level of Microsoft Word and Excel Preference given to applicants with healthcare/hospital and switchboard/receptionist experience Location:
Rhinebeck 6511 Springbrook Avenue, Rhinebeck, NY 12572 Work Type:
Per Diem/Days and Evenings Variable 4 - 6 hour shifts from 8am-8pm including weekends Salary Range:
$16-20/Hr.
Working Conditions:
Significant manual skills / motor coordination & finger dexterity Little or no potential for occupational risk Sedentary/light effort, may exert up to 10 lbs.
force Generally pleasant working conditions EOE, including disability/veterans We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).
Please provide all information requested to assure that you are considered for current or future opportunities.
Job Type:
Part-time Pay:
$16.
00 - $20.
00 per hour Ability to commute/relocate:
Rhinebeck, NY:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Front Desk :
1 year (Preferred) Language:
Please let us know if you speak languages in addition to English (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Non-acute care is offered through our affiliates and the Home Care organizations.
Summary:
The Telecommunications Attendant/Hospital Operator provides customers with caring and personalized service while responding to calls and taking messages.
Demonstrates regard for the dignity and respect of patients, family members, visitors, and medical center personnel.
Creates a helpful, positive, first impression of Nuvance Health.
Responsibilities:
Operate multi-position console and other communication systems to process calls and ensure accurate and timely hospital communications Represent Nuvance Health in a positive manner by displaying a caring and courteous attitude to all persons Maintain the privacy and confidentiality of all patients and guests Answer all calls in a prompt and professional manner, exhibiting proper customer service skills at all times, using the approved greeting Direct calls to the correct department and individual.
Utilize the provided web-based system when directing calls to a patient room.
Greet and check-in visitors in a professional manner, provide visiting hours and information Handle emergency procedures in a calm and timely manner.
Use paging and announcement systems appropriately.
Demonstrate sense of urgency.
Answer emergency code calls within 2 rings Ensure department logs are up-to-date and accurate.
Requirements:
HS Diploma or GED 1 to 2 years job-related customer service experience Basic level of Microsoft Word and Excel Preference given to applicants with healthcare/hospital and switchboard/receptionist experience Location:
Rhinebeck 6511 Springbrook Avenue, Rhinebeck, NY 12572 Work Type:
Per Diem/Days and Evenings Variable 4 - 6 hour shifts from 8am-8pm including weekends Salary Range:
$16-20/Hr.
Working Conditions:
Significant manual skills / motor coordination & finger dexterity Little or no potential for occupational risk Sedentary/light effort, may exert up to 10 lbs.
force Generally pleasant working conditions EOE, including disability/veterans We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).
Please provide all information requested to assure that you are considered for current or future opportunities.
Job Type:
Part-time Pay:
$16.
00 - $20.
00 per hour Ability to commute/relocate:
Rhinebeck, NY:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Front Desk :
1 year (Preferred) Language:
Please let us know if you speak languages in addition to English (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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